Delivery journey
Move from request to evidence-backed delivery
Show how requests progress from interest to scope, capability, approval, execution and evidence without pretending work is complete early.
Customer route
From request to proof
Customer delivery links intent, scope, approvals and recorded execution so customers know what is waiting and what is complete.
1. Scope2. Approve3. Verify
Linked customer routesCustomer Sign InSign in to continue a customer workspace journey.Returns customers to the dashboard after authentication.Sign in Request AccessRequest access when open registration is closed.Routes new customers through the approved engagement path.Request access Start an EngagementBegin the commercial and technical conversation.Captures enough context to avoid generic consultancy.Start Business Outcome AssessmentDescribe the outcome so X-ITM can route the request.Turns a vague request into a scoped next step.Assess outcome Customer DashboardLive customer summary, approvals and next actions.Best place to continue an active customer journey.Open dashboard Customer Request TimelineRequest progress, evidence and next actions.Shows work moving from intake to proof-backed delivery.View timeline Customer Support CasesSupport and delivery cases stay connected to requests.Helps customers track owners, progress and next action.Track cases Service MarketplaceServices grouped by outcome, readiness and safety gates.Shows what can be delivered and what needs approval first.Explore services Customer Marketplace CompareCompare service paths and approved commercial next steps.Connects services, billing readiness and governed requests.Compare services Customer Workspace / Work PanelOpen the governed workspace for authorised projects, sources and approvals.Use when real work needs controlled context.Open work panel Trust CentrePrivacy, approval gates and evidence requirements.Explains how protected actions stay approval-led.Review trust Capability StatusSee what is live, guarded, blocked or waiting.Makes readiness visible before relying on a capability.Check status
Everything stays connected.
These are live customer-facing entry points. Each card explains what the route is for, what the customer gets, and the next safe action.