Customer product map
Customer-facing product surface
Guide a customer from a safe public check into the right workspace, service route or support path without exposing private systems too early.
Customer route
Pick the right route without guessing.
Use this map to choose a safe diagnostic, describe an outcome, enter the work panel, review trust controls, or ask for help. Each path explains what happens next.
1. Start safely2. Choose the work route3. Keep approvals visible
Connected journey
Everything stays connected.
These routes are the live customer-facing entry points. They help a customer understand where to go next without seeing internal admin tools.
1. Diagnostic2. Assessment3. Workspace
Linked customer routesCustomer Sign InSign in to continue a customer workspace journey.Returns customers to the dashboard after authentication.Sign in Request AccessRequest access when open registration is closed.Routes new customers through the approved engagement path.Request access Free Business Technology DiagnosticCheck a public technology surface safely before private access.Best for first discovery and triage.Run diagnostic Business Outcome AssessmentDescribe the outcome so X-ITM can route the request.Turns a vague request into a scoped next step.Assess outcome Customer DashboardLive customer summary, approvals and next actions.Best place to continue an active customer journey.Open dashboard Customer OnboardingGuided first-run path from interest to governed delivery.Shows account, profile, source, request and approval steps.Start onboarding Customer AccountAccount, organisation and workspace membership status.Keeps customer identity and billing contacts visible without exposing secrets.Review account Customer Support CasesSupport and delivery cases stay connected to requests.Helps customers track owners, progress and next action.Track cases Customer Request TimelineRequest progress, evidence and next actions.Shows work moving from intake to proof-backed delivery.View timeline Customer Marketplace CompareCompare service paths and approved commercial next steps.Connects services, billing readiness and governed requests.Compare services Customer/Admin CapabilitiesReview customer and admin coverage in one map.Shows which customer and admin capabilities are live and where gates apply.Review coverage Customer Workspace / Work PanelOpen the governed workspace for authorised projects, sources and approvals.Use when real work needs controlled context.Open work panel CORE WorkspaceProject maps, approved sources, approvals and evidence.The working area for authorised technical delivery.Open CORE X-ITM SupportGet help without losing journey context.Routes questions back into the right workspace or next step.Get support Start an EngagementBegin the commercial and technical conversation.Captures enough context to avoid generic consultancy.Start ContactAsk a question or request a handoff.A safe fallback when the right route is unclear.Contact X-ITM Service MarketplaceServices grouped by outcome, readiness and safety gates.Shows what can be delivered and what needs approval first.Explore services Agent HubGoverned agents for research, triage and evidence.Explains where agents help without bypassing approvals.View agents Integration CatalogueApproved systems and data connection paths.Connects cloud, delivery, work and evidence sources safely.Review integrations Trust CentrePrivacy, approval gates and evidence requirements.Explains how protected actions stay approval-led.Review trust Capability StatusSee what is live, guarded, blocked or waiting.Makes readiness visible before relying on a capability.Check status
Everything stays connected.
These are live customer-facing entry points. Each card explains what the route is for, what the customer gets, and the next safe action.